Company specifications:
🗓Company History: 20+ Years
⚙️Company Industry: Manufacturing
🏢Company Size: 50+ Employees
Your Impact
As an After-Sales Services Manager, you will play a critical role in ensuring customer satisfaction by overseeing and continuously improving the entire after-sales process.
- Your expertise in managing technical service teams in an industrial environment will directly impact operational efficiency and client retention.
- Your excellent leadership skills motivate and guide your team to achieve their best and foster a positive work environment.
- Your excellent problem-solving skills will help you resolve complex client issues swiftly and professionally.
What Success Looks Like
In this role, success means building and leading a highly effective after-sales team, creating seamless service processes, and achieving high customer satisfaction and retention rates. You’ll achieve this by implementing standard operating procedures and fostering a customer-centric culture within the team.
Key Responsibilities Include:
- Leading and developing a professional after-sales service team.
- Implementing and continuously improving after-sales service processes (SOPs).
- Supporting clients by resolving technical and operational issues post-sale, minimizing downtime, and maximizing satisfaction.
- Collaborating with sales teams to gather customer feedback and contribute to product/service improvements.
- Overseeing the inventory management of spare parts and accessories.
- Involving relevant departments to ensure coordinated service delivery.
- Analyzing customer feedback and service data to identify areas for improvement.
- Tracking service performance metrics and reporting outcomes to senior management for continuous improvement.
What You Bring
To excel in this role:
- You are skilled in industrial after-sales operations to manage complex service workflows and customer cases efficiently.
- You have proven experience in customer-centric service delivery to enhance satisfaction and build long-term trust.
- You demonstrate strong skills in analyzing service data to identify recurring issues and recommend process improvements.
- You are skilled in inventory management to ensure the availability of spare parts and minimize service delays.
- You are proficient in service-related software tools and CRM systems to manage cases and analyze trends.
- You demonstrate strong skills in team leadership to motivate, support, and grow a high-performance service team.
- You possess negotiation skills to manage customer expectations and resolve service conflicts constructively.
- You demonstrate excellent problem-solving skills to respond effectively in high-pressure service situations.
How This Position Elevates Your Career
This role offers you the opportunity to build and manage the after-sales services department in a growing company. You will be responsible for designing service processes, leading a technical team, and improving performance, while contributing to customer satisfaction and the company’s success. This position allows you to develop your management and leadership skills and play an important role in the company’s growth.
How this company values your effort
- Collaborative and supportive environment
- Professional growth and career advancement
If you’re ready to lead a dedicated team and make a meaningful impact in customer satisfaction through expert after-sales management, we want to hear from you.
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