Our client is a company with the following specifications:
🗓Company History: 13+ Years
⚙️Company Industry: FMCG
🏢Company Size: 201-500 Employees
Your Impact
As an HR Operations Supervisor, you will be the backbone of HR administrative excellence across head office and branch networks. You will ensure accurate, timely, and compliant HR operations, enabling the business to run smoothly.
- Your strong coordination skills will connect field teams, branch managers and central HR processes to deliver consistent, high-quality HR services.
- Your attention to detail and process mindset will help reduce risk and maintain high standards of confidentiality and compliance.
What Success Looks Like
Success in this role means reliable and efficient HR operations across all branches: flawless employee lifecycle administration and clear, user-friendly HR processes that reduce queries and operational friction. You’ll achieve this by standardizing procedures, proactively solving operational issues, and building trust with branch managers and employees.
Key Responsibilities Include:
- Overseeing day-to-day HR administration: onboarding/offboarding, contracts, personnel files, attendance, leave management, and employee records.
- Ensuring accurate and timely payroll preparation (in coordination with the finance team) and validating payroll-related entries (advances, deductions, benefits).
- Managing benefits administration (insurance, supplementary programs), and coordinating with vendors and service providers.
- Implementing and maintaining ERP data integrity; running reports and troubleshooting HR system issues.
- Acting as primary HR contact for branch managers on operational matters; triaging and resolving HR queries and escalations.
- Ensuring compliance with labor law, social security and tax-related HR requirements; preparing required documentation for inspections/audits.
- Producing regular HR operational reports and KPIs (payroll accuracy, time-to-onboard, absence rates, SLA response time).
- Maintaining and improving SOPs, checklists, and process flows for HR operations; driving continuous improvement and automation where possible.
- Coordinating background checks, certificate verifications and required pre-employment screenings.
What You Bring
To excel in this role:
- Proven experience in solid HR operations experience; preferable background in distribution, FMCG or multi-branch retail/wholesale environments.
- Strong working knowledge of payroll processes and relevant tax rules.
- Hands-on experience with ERP systems and advanced Excel for reporting and reconciliation.
- Proven experience in owning and running HR administrative processes end-to-end with high accuracy.
- Excellent organizational skills, attention to detail, and commitment to confidentiality.
- Strong stakeholder-management and communication skills, comfortable coordinating with branch managers, vendors and finance.
- Problem-solver mindset and skilled in prioritizing in a fast-moving operational context.
- Knowledge of recruitment lifecycle, onboarding best-practices and employee recordkeeping.
- Familiarity with vendor management (insurance providers, payroll vendors) and SLA monitoring.
How This Position Elevates Your Career
This role offers a chance to lead HR operations in a fast-growing distribution business with multi-branch complexity. You’ll sharpen operational leadership and gain exposure to cross-functional business processes, preparing you for senior HR roles in large-scale retail or distribution organizations.
How does this company value your effort
- Attractive benefits package
- Professional growth and career advancement
- Supplementary insurance
If you’re an operations-focused HR professional we’d love to hear from you — apply now!
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