🗓Company History:10+ Years
⚙️Company Industry: Immigration Services
🏢Company Size: 51-100 Employees
Your Impact
As a General Manager, you will oversee all operational, administrative, and financial activities of the branch while ensuring the highest level of service delivery and compliance with international standards.
- You will lead the branch across all business lines, ensuring commercial performance, operational accuracy, and service consistency.
- You will manage cross-functional teams, drive process optimization, and maintain transparency across administrative workflows.
- Your strong business acumen and diplomatic communication skills will enable you to manage relationships with key external partners, including diplomatic missions and consular authorities.
- You will serve as the primary link between headquarters and the branch, ensuring alignment with organizational strategy and seamless implementation.
What Success Looks Like
Success in this role means maintaining a high-performing branch with strong commercial results, disciplined operations, and trusted relationships with internal and external stakeholders.
You’ll achieve this by driving financial accuracy, strengthening operational controls, fostering a customer-focused culture, and ensuring flawless execution of organizational policies.
Key responsibilities include:
- Overseeing all daily branch operations, including administrative, financial, and customer-facing processes.
- Ensuring full compliance with company policies, external regulations, and consular/embassy procedural standards.
- Monitoring budgets, financial accuracy, accounting workflows, and cost controls to ensure transparency and strong performance.
- Acting as the primary liaison with diplomatic missions, consulates, and government partners, ensuring smooth and professional interactions.
- Managing escalations, resolving operational challenges, and driving process improvements.
- Overseeing workflow efficiency, resource allocation, and performance indicators across departments.
- Maintaining strong, trust-based relationships with clients, vendors, embassies, and other external stakeholders.
- Leading initiatives to enhance service quality, operational performance, and customer satisfaction.
What You Bring
To excel in this role:
- You possess professional experience in operational or administrative leadership roles.
- You bring strong commercial experience with a proven track record in driving operational and financial performance.
- You have solid knowledge of accounting principles, financial control, and administrative processes.
- You bring strong business acumen, operational insight, and decision-making skills.
- You are highly skilled in managing professional relationships with diplomatic missions, consular teams, and governmental partners.
- You demonstrate strong leadership, organizational skills, and proven skills in managing diverse teams.
- You demonstrate excellent communication, negotiation, and stakeholder-management skills.
- You are flexible regarding working hours and skilled in handling time-sensitive tasks.
- You are fluent in English, both written and verbal.
Must Have
- Solid understanding of administrative workflows and client-facing operations.
How This Position Elevates Your Career
This role gives you the opportunity to lead a high-impact, internationally connected branch with direct influence on strategic, financial, and operational performance.
You will gain valuable experience working with diplomatic entities, managing multi-disciplinary teams, and shaping the operational excellence of a global organization.
How The Company Values Your Efforts
- Attractive benefit package
- Supportive and dynamic environment
If you are a seasoned leader with strong commercial expertise and a passion for operational excellence in an international environment, we’d be delighted to meet you.
Stay tuned and follow us on our social media!
