Process Excellence Director
About the role
About Company:
We are one of the pioneers in the cellphone market with more than 9 years of experience in delivering high-quality services in our industry.
About Job:
Our Process Excellence Director involves overseeing and driving continuous improvement initiatives within our organization to enhance operational efficiency, streamline processes, and optimize performance.
Skill Requirements:
– Proven experience in Business Process Management (BPM)
– Skilled in developing and implementing a process excellence strategy aligned with the organization’s overall goals and objectives
– Demonstrated proficiency in ISO standards
– Proven experience in using QA and QC methodologies, conducting thorough audits to identify areas for improvement
– Skilled in analyzing complex processes, identify inefficiencies, and gather meaningful insights from data to drive informed decision-making
– Skilled in optimizing Customer Relationship Management (CRM) to align with the organization’s commitment for process excellence
– Strong analytical and problem-solving skills
– Demonstrated leadership capabilities to lead and motivate cross-functional teams
– Effective communication skills for collaborating with various departments, teams, and stakeholders