Sales, Business Dev & Customer Service
Technical Support
On-siteTehranFull-timeMid
About the role
HR Bamboos is hiring on behalf of a technology company. We're looking for a Technical Support specialist to be the first point of contact for customers, resolving technical issues and ensuring a smooth, reliable experience.
Responsibilities
- Respond to and resolve customer technical issues across channels
- Diagnose problems and escalate complex cases to engineering
- Document solutions and maintain the knowledge base
- Guide customers through setup, configuration and troubleshooting
- Track and follow up on tickets to resolution
- Share recurring issues and feedback with product teams
Requirements
- 2+ years in technical support or a similar role
- Strong troubleshooting and problem-solving skills
- Good understanding of web/software products
- Excellent written and verbal communication
- Customer-focused, patient and organized
- Familiarity with ticketing tools (e.g., Zendesk/Jira)
- Proficiency in Linux system administration and advanced troubleshooting of web hosting services.
- Proficiency with hosting control panels including cPanel, Plesk, and DirectAdmin.
Nice to have
- Basic SQL or scripting knowledge
- Experience with SaaS products
- English communication skills
Benefits
- Supplemental health insurance
If you are seeking a career growth, we would be delighted to hear from you.
We maintain the highest level of confidentiality throughout the recruitment process.
Apply for this roleHiring for a similar role? Talk to us:Call us