🗓Company History: 20+ Years
⚙️Company Industry: Manufacturing
🏢Company Size: 11-50 Employees
Your Impact
As an After-Sales Services Supervisor, you will play a pivotal role in leading and structuring the company’s after-sales operations within the domestic water pump division.
- You will oversee technical service activities, customer communication processes, and CRM implementation to ensure service excellence and customer satisfaction.
- You will collaborate closely with technical and sales teams to build a structured, responsive, and scalable after-sales framework.
- You will contribute to strengthening customer loyalty, optimizing service workflows, and ensuring high technical standards across service operations.
What Success Looks Like
Success in this role means establishing a well-structured, customer-centric after-sales system that delivers timely technical support, accurate diagnostics, and high customer satisfaction.
You’ll achieve this by building a strong service team, implementing an efficient CRM system, prioritizing customer cases effectively, and ensuring technical excellence in pump diagnostics and maintenance.
Key responsibilities include:
- Leading and structuring the after-sales service team and customer communication workflows.
- Implementing and managing CRM systems to track service requests and customer interactions.
- Supervising technical diagnostics, repair processes, and warranty evaluations for domestic water pumps.
- Prioritizing customer cases based on urgency, impact, and service-level standards.
- Monitoring service performance metrics and reporting technical and operational insights to management.
What You Bring
To excel in this role:
- You demonstrate strong technical expertise in domestic water pumps, including booster pumps and circulation pumps.
- You have solid knowledge of pump structure and internal components (electromotors, mechanical seals, impellers) and understand common failure causes and troubleshooting methods.
- You are experienced in identifying technical issues and determining warranty eligibility.
- You are skilled in building structured customer communication systems and leading customer service teams effectively.
- You are analytical, solution-oriented, and detail-focused in managing both technical and operational challenges.
Must Have
- Technical expertise in domestic water pumps, CRM-driven customer service management, and after-sales team leadership.
How This Position Elevates Your Career
This role offers the opportunity to grow within a well-established industrial organization with a strong presence in the pump and fluid systems market.
You will strengthen your leadership impact while becoming highly skilled in technical service operations, CRM-driven customer management, and building structured, scalable after-sales systems that elevate service excellence and customer loyalty.
How The Company Values Your Efforts
- Attractive benefit package
- Supplemental health insurance
- Career development opportunities
- KPI-based performance bonus
If you are passionate about technical excellence, customer satisfaction, and building structured service systems, we look forward to receiving your resume.
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